Shipping and Returns
We ship all orders via Hong Kong Post or SF Express. *Once in a while our online store will have information about shipping times in the announcement bar at the top of our website. Please note we are a small business and our online store closes while the studio is in a business trip or vacation, please be aware of shipping times before ordering your products as this may delay your order.** Transit times may vary due to customs delays. Hong Kong Post may vary in transit time and reliability depending on your own country's postal system. Thank you very much for understanding.
Free Shipping eligible for 1) all orders for Fragrances
Calligraphy- Retail, Calligraphy- Custom
2) Free Shipping for all orders choosing Hong Kong Post Local Unregistered Mail
3) Free SF Express Shipping for orders of HKD150 or above
All orders products under 1) Fragrances, 2) Calligraphy- retail will ship within 4-5 business days. If you need a tracking code, please choose either SF Express or Hong Kong Post Local Registered Mail at check out. We recommend SF Express for any orders requiring a tracking code.
Taiwan and Macau
Calligraphy- Retail, Calligraphy- Custom, Fragrances
1) Free SF Express Shipping for orders of HKD350 or above
2) Free Shipping for all orders choosing Hong Kong Post Unregistered (Air) Mail
All orders products under 1) Fragrances, 2) Calligraphy- retail will ship within 4-5 business days. If you need a tracking code, please choose either SF Express or Hong Kong Post Registered Air Mail at check out. We recommend SF Express for any orders requiring a tracking code.
We are happy to offer International Shipping for Custom Suites and Semi-Custom Suites. We use SF Express. Please see if your country is in this list. Please contact designer for shipping details.
Additional import taxes, customs duties, and fees may apply to orders placed for shipment outside of the United States.All charges for customs clearance are the responsibility of the recipient. International customs policies vary from country to country, please contact local customs office for additional information. Please note that any customs clearance procedures incurred may delay original shipping estimates.
Please keep in mind while we try our best to photograph our products to look as close as possible as the physical product, colors may vary on individual computer screens, we cannot guarantee a return and(or) refund if the color you received is not as expected. Please also state all the specifics of the calligraphy that you expect in your order, our design will try our best to fulfill these expectations, but deal to the nature of design, there is no guarantee that the calligraphy would come out exactly the same as what is demanded.
Returns are accepted given that the product is damaged during shipment. Please contact designer for details, if you have encountered such a problem.
Even though we would love to have control over third parties' procedures we unfortunately cannot speed up their processes. If you are experiencing this issue, we ask you to please be patient and give your tracking number a few more days to be updated online.
If you have a package that was marked as delivered but you have not yet received it: Check with your neighbors or front office (if applicable) to see if the package was left there. Reach out to your local Post Office.
If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package. Reverie Studios is not responsible for refunding or re-shipping lost orders by third party companies. Reverie Studios is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout. If one of the third party companies we work with lost your package, as a courtesy, your next order may qualify for a discount. Please, contact us with your order number and any information about the lost package here.
退款申請須於收到商品後隔日起算 7 日內提出
若申請逾時或不符合 Pinkoi 退貨政策條件範圍，設計師有權拒絕退貨，請在提交申請前與設計師溝通。
設計師會在收到申請後的 2 個工作天內聯繫客人
設計師同意寄回後，請在 3 個工作天內，將完整的商品寄出，並以站內信告知設計師（請將使用物流單位及寄件編號一併附上，避免增加來回溝通的時間）
設計師在收到商品後的 2 個工作天內會確認商品狀態並完成退款程序